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Introduction to ISO 20000-1 - The Hong Kong Computer Society

Introduction to ISO 20000-1. K H Li. HKSPIN. ISO/IEC 20000 is the first formal international standard for IT Service Management (ITSM). This brief note provides  ...

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PDF Source: http://www.hkcs.org.hk/en_hk/sg/qmsid/hkspin/eNewsletter/iso20000-2.pdf

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